Last Updated: 19/03/2025

JD Property Services, trading as JD Plumbing and Heating (“we,” “us,” or “our”), is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our plumbing and heating services.

1. Who We Are

We are JD Property Services, trading as JD Plumbing and Heating, a plumbing and heating company based in Stockport, Manchester, UK. We provide plumbing, heating, and boiler services, including annual boiler servicing reminders and boiler service plans.

If you have any questions about this policy, you can contact us at:

Email: hello@jdplumbingmcr.co.uk

Phone: 01613599199

2. What Data We Collect

We collect and store personal data that is necessary to provide our services, including:

  • Customer Details: Name, address, phone number, and email address.
  • Service Records: Information about the services we provide, including job history and boiler service details.
  • Payment Information: If you sign up for a boiler service plan, we may collect billing details.
  • Communication Records: Emails, calls, or messages exchanged with us.

3. How We Use Your Data

We use your data to:

  • Provide our plumbing and heating services.
  • Manage service bookings and job records.
  • Send annual reminders for boiler servicing.
  • Administer boiler service plans.
  • Process payments and invoices.
  • Respond to customer inquiries and provide support.
  • Comply with legal and regulatory obligations.

4. How We Store and Protect Your Data

We use a secure CRM system called Tradify to store customer information. This system is protected by encryption and access controls to ensure your data remains secure.

We take all reasonable steps to prevent unauthorized access, data breaches, and loss of information.

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary to:

  • Fulfill the purpose for which it was collected.
  • Comply with legal, tax, or regulatory requirements.
  • Handle any disputes or claims.

After this period, we securely delete or anonymize your data.

6. Sharing Your Data

We do not sell or rent your data to third parties. However, we may share your data with:

  • Service providers (such as Tradify for CRM management and payment processors).
  • Legal authorities if required by law or to protect our business.
  • Third parties with your consent (such as finance companies for boiler plans).

All third parties we work with must comply with UK GDPR and protect your data.

7. Your GDPR Rights

Under the UK GDPR, you have the right to:

  • Access – Request a copy of the personal data we hold about you.
  • Correction – Request correction of inaccurate or incomplete data.
  • Deletion – Request that we delete your data where legally applicable.
  • Restrict Processing – Request limited processing of your data.
  • Data Portability – Request to transfer your data to another provider.
  • Object to Processing – Object to how we process your data, including marketing communications.

To exercise these rights, please contact us Hello@jdplumbingmcr.co.uk We will respond within one month.

8. Marketing and Communication

We send annual boiler service reminders to our customers. You can opt out at any time by:

9. Cookies and Website Tracking

If we use cookies on our website, we will provide a separate Cookie Policy explaining what data is collected and how it is used.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated to our customers.

If you have any questions about this Privacy Policy, please contact us at hello@jdplumbingmcr.co.uk